Rebuilt the eCommerce platform. Built the analytics infrastructure. Turned manual quoting into self-serve configuration.
The Situation
One of the largest shipping container companies in the US — 48 states, 30,000+ delivered orders, and a sales motion that still ran on manual quoting for every custom build. The legacy eCommerce platform was built for catalog products, not configurable ones, which meant non-stock orders moved through email, phone calls, and back-of-envelope pricing. The data and operational infrastructure underneath couldn't keep pace with fulfillment across 48 states. We led the technology function as CTO — owning eCommerce architecture, analytics, the ERP backbone, the configurator build, and the engineering team behind all of it.
The Challenge
- An eCommerce platform built for fixed-SKU catalog selling, asked to support a business whose real product is configurable
- A quote-to-cart gap filled by sales staff doing manual pricing and CRM updates — slow, expensive, and a hard ceiling on how many orders the team could process
- No analytics infrastructure to speak of — marketing attribution, revenue, inventory turn, and fulfillment performance all tracked in disconnected spreadsheets, with no shared source of truth
- No off-the-shelf configurator handles container modifications with dynamic pricing — both the product and the team to build it had to come from scratch
The Outcome
01
Conexbuilder shipped, eCommerce rebuilt. A custom real-time container configurator with drag-and-drop UX, dynamic pricing, and full CRM integration — built in-house, deployed across 48 states, now the primary path customers use to spec and order. The platform transformation pulled the business off manual quoting and onto a sales engine that scales without proportionally scaling headcount. Monthly revenue tripled as a result.
02
Analytics infrastructure built from the ground up. Data warehouse, automated pipelines connecting marketing, sales, fulfillment, and finance — and BI dashboards covering attribution, revenue, inventory turn, and operational performance. Every team moved from spreadsheets and instinct to live data they could actually trust.
03
The operational backbone rebuilt. ERP infrastructure stood up to match the reality of a 48-state fulfillment business — inventory, fulfillment, attribution, and forecasting all running on the same backbone. Technology function organized around the product, with an engineering team built from the inside and a roadmap the business actually controlled.
Web Platform
E-Commerce